Frequently Asked Questions
Contact & Support
1. How can I contact customer service?
You can reach AskFletch support by emailing support@askfletch.com. We'll respond as soon as possible. In the meantime, you may find your answer right here — try asking your question a different way.
About AskFletch
1. What is AskFletch?
AskFletch is sales judgment training for Realtors in the AI era. It helps agents practice real sales situations, compare their thinking with AI recommendations, and decide on the right professional response. No subscription. Unlimited Access.
2. Is this traditional sales training?
No. AskFletch focuses specifically on the critical moment when a buyer objects — agents practice judgment, not scripts, using AI recommendations to train them to think by comparing their responses to AI recommendations.
3. Who is AskFletch designed for?
Licensed real estate agents who want to improve their judgment at the point of sale, learn how to work with onsite sales agents, and those who want to become certified as New Home Co-brokers or certified Realtors who know how to compare their current knowledge and experience with AI recommendations, especially at the AI-influenced greeting and the AI consultation at the point of sale.
4. Why do Realtors need this kind of training?
Buyers and sellers are increasingly using AI before they speak with an agent. They may arrive with AI-recommended homes, prices, questions, objections, or advice. On the closing end, AI tends to guess; it has no other choice. AskFletch helps Realtors practice responding with confidence, judgment, and professionalism.
5. Does AskFletch replace the agent's judgment?
No. AskFletch is built on the opposite idea. AI is used as support, not as a substitute for professional judgment.
6. Is AskFletch only for new agents?
No. New agents can benefit from practicing real sales conversations, but experienced agents can also use AskFletch to sharpen their judgment, compare responses, and prepare for AI-informed clients.
7. Is AskFletch role-playing?
No. AskFletch is not traditional role-play. The agent practices in writing, compares their thinking with AI-supported guidance, and decides how they would handle the situation in a real conversation.
8. Is AskFletch a script library?
No. AskFletch is not just a collection of scripts. It is judgment training. The goal is not to memorize a perfect answer, but to learn how to think through the sales moment more effectively.
9. What makes AskFletch different from ordinary real estate training?
Most training tells agents what to say. AskFletch gives agents a sales situation, asks them to respond, requires them to compare their thinking with AI, and then helps them decide which answer is better. And why.
10. What does "AI Answers. Judgment Chooses." mean?
It means AI can provide suggestions, but the Realtor must decide what advice is appropriate, ethical, practical, and useful for the client.
11. What is the main goal of AskFletch?
The main goal is simple: help Realtors build better sales judgment in an AI-informed real estate market.
12. What courses does AskFletch offer?
AskFletch currently offers simulator courses covering real buyer objections, indecision, foreclosure bidding, fixed-price comparisons, AI-informed shoppers and agent retention. Visit the simulator section to review each course.
13. Who should take these courses?
If you are thinking of changing offices, meeting with a new client, just lost a sale, need more attention from your broker or manager, or are thinking of quitting — you need to take these courses.
The Simulators
1. What is a simulator course?
An AskFletch simulator course gives the agent a real sales situation to work through on a computer. The agent reads the case, writes how they would respond, compares that response with AI recommendations, studies the actual Realtor solution, and reflects on what they would do differently next time.
2. What is a simulator?
An AskFletch simulator is a computer-based sales-practice experience. The agent is given a realistic sales situation, writes how they would respond, compares that response with AI-supported guidance, and then uses their own judgment to improve the final answer.
3. How many times may I revisit the simulator?
As many times as you need to — it's designed to be used repeatedly for as long as AskFletch is in business at no additional cost to you.
4. Do you plan to add more case studies?
Yes, new case studies will continue to be added based on real field situations.
5. What kinds of objections does the simulator cover?
The simulator designer and course author provide the proposed best-judgment solution. The case studies usually represent situations where the client was done, but the Realtor saved the sale through better judgment.
6. Do the courses have exams?
It is a simulator course, not a traditional test. There is no pass/fail exam. The goal is to help the agent practice, compare, think, and improve. No instructor needed. They become their own coach!
7. Who are AskFletch simulators designed for?
AskFletch simulators are designed for Realtors, brokers, managers, teams, onsite sales consultants, and agents who want to improve their ability to respond to today's AI-informed buyers and sellers, with special focus on the greeting and the point of sale.
8. What does the agent do inside a simulator?
The agent reviews a real-world sales situation, writes an initial response to the objection, considers AI-supported recommendations, compares the answers, reflects on the difference, and then decides how to improve the response. The agent is also provided with a Next Step plan to continue practicing, such as pairing up with another agent to practice judgment strategies.
9. Are the simulators based on real sales situations?
Yes. AskFletch simulators are built around realistic sales moments in which the agent's response can determine whether the sale moves forward or falls apart.
10. Can AskFletch help agents with objections?
Yes. AskFletch helps agents practice responding to objections, buyer concerns, seller concerns, and AI-influenced opinions with better judgment and more confidence.
11. Can AskFletch help agents with AI-informed shoppers?
Yes. A major purpose of AskFletch is to prepare agents for buyers and sellers who have already asked AI what they should do before contacting a Realtor.
12. Is the course self-paced or live?
Self-paced. No instructor needed. No clock to time you out. No memory work, no role playing. Just judgment practice. It's more fun!
The PAIR™ System
1. What is the PAIR™ System?
The PAIR™ System is the AskFletch method for helping Realtors use AI without surrendering their judgment. PAIR™ stands for: Propose the path. Ask what they know. Influence what matters. Respond with direction. It teaches Realtors to consider what AI suggests, ask better questions, compare their responses with AI recommendations, and use their judgment to address objections or situations that call for patience, wisdom, and sound judgment.
2. How many simulators are required to earn the PAIR™ designation?
Agents must complete six required AskFletch simulator courses to earn the PAIR™ designation.
3. What is the PAIR™ designation?
The PAIR™ designation recognizes that an agent has completed the required AskFletch simulator training and has practiced using AI as a support tool while relying on professional judgment.
4. Why does AskFletch use AI in the training?
AskFletch uses AI because agents already face clients who use it. The training helps agents learn how to evaluate AI recommendations, challenge them when needed, and combine AI support with real estate experience.
5. Does the AI always give the right answer?
No. Most of the time, AI is almost right. That is one of the most important lessons. AI may be helpful, but it may also miss context, motivation, timing, emotion, or local market realities. The Realtor's judgment still matters.
6. Do agents need to be AI experts?
No. Agents do not need to be AI experts. AskFletch is designed to help Realtors use AI as a practical support tool while relying on their own experience, training, and judgment.
7. Is the PAIR™ certification recognized by NAR?
The PAIR™ certification is not affiliated with or recognized by NAR. That's by design — AskFletch has found that staying independent allows us to write better courses and make updates faster when the market demands it. Ultimately, what matters most is the client in front of the agent, and that's who PAIR™ is built to help you impress.
8. How long does it take to earn the PAIR™ certification?
That's largely up to you. The PAIR™ certification requires completing six simulator courses, each taking approximately 40–45 minutes. You can work at your own pace — take as long as you need, and return to any simulator as many times as you like.
Certifications
1. What is the New Home Co-Broker certification?
The New Home Co-Broker certification is a separate AskFletch training path that helps agents work more effectively with onsite new-home sales consultants and new-construction opportunities.
2. Can one course count toward more than one certification path?
Yes. When a simulator is required in more than one AskFletch certification path, the agent receives credit toward each applicable path after completing that course.
3. Who should pursue the New Home Co-Broker (NHCB) certification?
As a resale-trained agent, new homes represent a significant instant showing opportunity, thereby expanding the inventory you can show. If you are a licensed agent and new homes interest you, you need to at least look into it.
4. Which courses are required to earn the NHCB certification?
The NHCB certification requires six simulator courses: 103, 104, 201, 301, 302, and 303.
5. How long does it take to complete the NHCB certification?
Each simulator takes approximately 30–45 minutes. Since you need to complete six simulators, plan for about 3–4 hours total.
For Brokers & Teams
1. How does the broker benefit by recommending the PAIR system to the agents?
- To establish a baseline potential and training need for new agents.
- To have a valuable benefit to offer recruits.
- To provide a real solution for agents who are struggling or thinking about leaving.
- To give experienced agents a truly different training experience.
- To reduce the "got a minute?" It's all about judgment.
2. How can brokers use AskFletch?
Brokers can use AskFletch to establish a baseline for sales judgment, support coaching conversations, strengthen onboarding, and help agents practice before and after they encounter similar situations with real clients.
3. How can teams use AskFletch?
Teams can have multiple agents complete the same simulator and then compare how each agent handled the situation. This creates a practical training discussion based on real judgment, not theory.
4. How do I enroll my agents in AskFletch?
Purchase a 5-, 10- or 20-seat package. You will receive 100% access codes that your agents can use to select their simulator courses..
5. Can teams or brokers purchase multiple seats?
Yes, we offer 5-, 10-, and 20-seat bundles. Request a price list at davidf@askfletch.com.
6. Contact David Fletcher at davidf@askfletch.com for pricing and to answer some questions he may have for you.
7. What do you recommend for teams?
Two team members should take the same course, use different prompts, and then compare notes. There's too much to cover in one sitting!
8. Do you have a marketing plan for graduates?
Yes. After you complete your first simulator course, meet with your broker and suggest a 30-day custom marketing plan for you. Ask for their help.
Pricing & Access
1. Is AskFletch a subscription?
No. When you purchase access to the simulators, you receive lifetime access and may revisit them as often as needed—one-time purchase.
2. What should an agent expect to learn?
Agents should expect to learn how to slow down, ask better questions, compare their first reaction with AI-supported suggestions, and make a more thoughtful professional response.
3. How do I purchase access to AskFletch?
Click the buy button for the simulator course you want. Once inside, read about the course and purchase it. You are going to love the simulator!
4. How do I access my course after purchase?
Use the Sign In button you see in the upper right of the webpage.
5. How long do I have access to a course after purchase?
A lifetime — as long as AskFletch is in business. Yes, we know this is unusual, but we know you will be using it more and more as you get used to it.
6. What does a simulator course cost?
$29 per simulator. Full access 24/7 with one payment. Build your own library.
7. Does AskFletch offer group or bulk pricing for brokerages?
Yes, we do for 5, 10, and 20 seats. Email davidf@askfletch.com for details.
8. What is your refund policy?
All of our products are considered intellectual property, so we don't issue refunds.
9. Can I preview a course before buying?
Of course you can. Once you click on the simulator of interest, you will see a written summary of what the course contains.
Technical & Account
1. What device or browser do I need to use AskFletch?
AskFletch works on any modern device — desktop, laptop, tablet, or smartphone. For the best experience, we recommend using an up-to-date browser such as Chrome, Safari, Firefox, or Edge.
2. Is AskFletch available in Spanish or other languages?
Yes! AskFletch is available in English, Spanish, and Portuguese. To switch languages, look for the language selector in the upper right corner of the page, click it, and select your preferred language.
3. How do I reset my password or log in?
Click the Sign In button in the upper right of the webpage. On the login page, click 'Forgot password?' and follow the instructions sent to your email.
About David Fletcher
Is David Fletcher the "Fletch" behind AskFletch?
Yes. David Fletcher is a lifetime achiever with a 20-year onsite sales career and $3B+ in new home sales.